SERVICES
Ad-Hoc Support
Ad-Hoc Support is a flexible and on-demand service that can be used as needed to address specific Salesforce-related issues, challenges, or tasks. Unlike comprehensive managed services or ongoing support contracts, it is typically provided on a case-by-case basis, allowing organizations to seek assistance only when they encounter specific problems or require help with specific Salesforce-related activities. Here's a breakdown of what Ad-Hoc Support for a Salesforce system typically involves:
Issue Resolution
Organizations can request Ad-Hoc Support to resolve unexpected issues, errors, or technical glitches within their Salesforce implementation. This can include troubleshooting problems related to data, customizations, integrations, or user access. Customization and Configuration: When organizations need to make changes or enhancements to their Salesforce setup, they can engage Ad-Hoc Support to assist with tasks such as creating custom fields, objects, workflows, or reports, or modifying existing configurations.
Data Management
Ad-Hoc Support can help with data-related tasks, such as data imports, data cleansing, data migration, and resolving data quality issues.
Quick Consultations
Ad-Hoc Support can offer quick consultations and expert advice on best practices, strategies, or solutions for specific Salesforce-related challenges or opportunities.
Reports and Dashboards
Assistance in creating or modifying reports and dashboards to meet specific reporting and analytics needs.
Code Review and Debugging
If organizations have custom code (e.g., Apex, Visualforce) in their Salesforce environment, Ad-Hoc Support can review, debug, or optimize code as needed.
Customization and Configuration
When organizations need to make changes or enhancements to their Salesforce setup, they can engage Ad-Hoc Support to assist with tasks such as creating custom fields, objects, workflows, or reports, or modifying existing configurations.
Training and User Assistance
Organizations can request Ad-Hoc Support to provide additional training to users or answer user questions and provide guidance on how to use specific Salesforce features effectively.
Emergency Assistance
In the event of critical issues, system outages, or data loss incidents, organizations can rely on Ad-Hoc Support for rapid response and assistance.
Integration Help
Organizations may seek Ad-Hoc Support to address issues or questions related to integrations between Salesforce and other systems.
Documentation
Assistance in documenting changes, configurations, or processes within the Salesforce system.